基本概述:投诉信的目的是为了让对方了解你所碰到的问题,继而提出你对解决问题的要求与期待。因此
在进行投诉信写作的时候,要特别注意实事求是,要简明扼要,客观,切勿夸大其词,小题大做。投诉信
写作的重点在于三点:第一是对投诉问题的提出,一般是服务的问题或者商品质量的问题;第二是对投
诉的主要理由的陈述;第三点是你对解决问题的方案和提议,甚至是解决问题不利的可能后果。
文章架构:
● 首段:自我介绍+写作目的+引出投诉的内容
● 主体段落:详细说明投诉的具体问题、投诉原因,以及你所期待的解决方案,甚至是解决不利的
可能后果等内容,要注意写作内容要客观、详实
● 尾段:总结内容。期待尽快解决问题并期待尽快的答复。

2013 考研英语(二)真题
Directions:
Suppose your class is to hold a charity sale for kids in need of help. Write your classmates an email to
1) inform them about the details and
2) encourage them to participate
You should write neatly on the ANSWER SHEET.
Do not sign your own name at the end of the e-mail. Use “Li Ming”instead.
Do not write the address. (10 points)

【高分范文】
Dear Fellow Classmates,
Our class is to hold a charity sale to raise money for those children who are in need of help on January
9. As the monitor of our class, I’m calling on all of you to take part in it.
We ask you to donate as much as you can to a fund we have set up to cover their tuition fees and other
expenses. Unless we can raise sufficient money, those poor kids won’t be able to afford their education and finish
school.
As a nation renowned in the world for many of its virtues, we Chinese people have been giving a
helping hand to those who are in distress throughout history. It’s our duty to provide as much support as we can in
this hour of need. Please contribute generously.
Yours sincerely,
Zhang Wei
【精品译文】
亲爱的同学们:
我们班即将在 1 月 9 日举行一次慈善义卖,目的是为了筹集善款帮助那些有需要的孩子。作为班长,我
呼吁大家都来参加。
希望大家尽所能给我们设立的基金捐款,该基金用于孩子们的学费和其他费用。除非我们能筹集足够的
钱,否则那些可怜的孩子无法负担他们的教育从而完成学业。
作一个以很多美德闻名于世的民族,我们中国人自古以来一直在帮助那些处于困境中的人。在需要
的时候,我们有责任尽可能提供我们的支持。请慷慨解囊。
张伟 敬上
【闪光点剖析】
1、 be to do 即将
2、 in need of help 需要帮助
3、 call on sb. to do 呼吁有人做某事
4、 finish school 完成学业
5、 be renowned for many of its virtues 以很多美德闻名于世
6、 give a helping hand to 给...提供帮助

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