投诉信

合集:《英语小作文范文参考》

基本概述：投诉信的目的是为了让对方了解你所碰到的问题，继而提出你对解决问题的要求与期待。因此
在进行投诉信写作的时候，要特别注意实事求是，要简明扼要，客观，切勿夸大其词，小题大做。投诉信
写作的重点在于三点：第一是对投诉问题的提出，一般是服务的问题或者商品质量的问题；第二是对投
诉的主要理由的陈述；第三点是你对解决问题的方案和提议，甚至是解决问题不利的可能后果。
文章架构：
● 首段：自我介绍+写作目的+引出投诉的内容
● 主体段落：详细说明投诉的具体问题、投诉原因，以及你所期待的解决方案，甚至是解决不利的
可能后果等内容，要注意写作内容要客观、详实
● 尾段：总结内容。期待尽快解决问题并期待尽快的答复。

2012 年考研英语（二）真题
Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online
store the other day. Write the email to the customer service centre to
1) make a complaint, and
2) demand a prompt solution.
You should write about 100 words on Answer Sheet 2.
Do not sign your own name at the end of the letter. Use "Zhang Wei" instead.
Do not write the address. (10 points)

高分范文：
Dear Sir or Madam,
As one of your regular customers, I am writing to complain about the poor quality of the electric dictionary
purchased in your on-line store.
The dictionary is really of great importance in the process of my English learning. Unfortunately, I found that
there are several problems. To begin with, the dictionary operated well at first, but ten days later it began to make
a lot of noise when opened. In addition, some of the keys on the keyboard do not work. I strongly request that you
can either send me a new one or refund me in full.
I really appreciate all your assistance in this matter. If you have any problem, don't hesitate to contact me. I
am looking forward to your reply at your earliest convenience。
Sincerely yours,
Zhang Wei
精品译文：
亲爱的先生或女生：
作为你们商店的常客，我写这封信来投诉在你们商店购买的电子词典质量太差。
电子词典在英语学习中非常重要。但不幸的是，我发现有很多问题。首先，词典一开始没问题，但是十天后开机就会有噪音。而且有些键不好用。我强烈要求你们给我换一台新的或是给我全额退款。
我真的很感谢你在这件事上的帮助。如果你有问题，不用犹豫和我联系。我期待你方便时给我回复。
真挚的，
张伟
闪光点剖析：
1、 voice v.表达
2、 faulty adj.有故障的
3、 entry n.条
4、 pre-owned adj.二手的
5、 defective adj.有问题的
6、 refund v.退款
7、 fail to 未能够做某事
8、 be expected to 被要求做某事
9、 prompt reply 迅速答复